General Admin Application Users Sources Other Admin Enquiry Manager General Enquiries Input Keywords Research Answer & Completion Searching & Reports

Enquiry Manager Input FAQ's Q1. How many new enquiry screens can I have open? Q2. How do I record enquiries from Members of the Public? Q3. What do I do if an enquiry is received by post/fax? Q4. How should I use the Patient and Medication section? Is it compulsory? Q5. Can I delete an enquiry? Q6. What happens if I delete an enquiry by mistake? Q7. Does the amber status for enquiry due by include weekends or just working days? Q8. What do the coloured faces mean? Q9. Why are Enquiries automatically allocated to someone? Q10. Can I add an Enquiry retrospectively? Q11. Where can I record Unlicensed/Off Label Use of a medicine for reporting purposes? Q12. What do I do if I receive an enquiry by email? Q13. Can I change the Title of the Enquiry if I need to? Q14. Why isn’t MI pharmacist included as Enquirer Status? Q15. What is the quickest way to enter an Enquirer on to the system? Q16. How can I change the Due by Date/Time? Q17. Can I change the Due by Date and Time if priorities change? eg. the enquiry becomes more urgent Q18. What if the dates are in the wrong format?