FAQs - Enquiry Management

Keywords FAQ

What thesaurus does MiDatabank use?
Do I have to Keyword every enquiry?
When are enquiries keyworded?
How do I Keyword an enquiry?
How can I update the thesaurus?
How will we know if the Pharm-line thesaurus has been updated on Pharm-line?
If I don’t subscribe to Pharm-line will I still be able to update the Thesaurus on MiDatabank?
How can I add a keyword which isn’t in the thesaurus?
Will local Keywords be deleted when the Thesaurus is updated via Pharm-line?
What about switching from BANs to INNs?

What thesaurus does MiDatabank use?
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MiDatabank uses the Pharm-line Thesaurus which is supported by UKMi.


Do I have to Keyword every enquiry?
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Yes, if you want to be able to search for the enquiry in the archive. However, Keywording is easy to do.

When are enquiries keyworded?
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Enquiries are keyworded at the final completion stage. It is important to keyword them correctly so that they can be easily retrieved once they have been archived. However, you can free text search for an in-progress enquiry by using “Quick Search of Pending Enquiries”.


How do I Keyword an enquiry?
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Keywords are assigned to enquiries from the Completion screen.

Click Auto-keyword. This picks up any words it recognises from the enquiry and the answer. If any are inappropriate, select the word and click Remove.

OR

to add Keywords yourself using the thesaurus, click Add…
You can then find keywords that either begin with or contain that word.


How can I update the thesaurus?
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You need to do this using the Administration Module>Keywords.

Next go to the Pharm-line website at www.pharm-line.nhs.uk.

Help>Download thesaurus.
Select File>Save as, to save the thesaurus as a text file.
Administration Module>Keywords>Import
Select the name of the file you have just downloaded and click Open
Database is then updated with the new thesaurus.

N.B. This may take a few minutes and needs to be done when no one else is using MiDatabank

How will we know if the Pharm-line thesaurus has been updated on Pharm-line?
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Pharm-line will notify UKMi when the Thesaurus has been updated and a message sent to MI pharmacists via the Weekly Mailing (your regional centre can forward this mailing to all its local centres)

You can then download the thesaurus from the website.



If I don’t subscribe to Pharm-line will I still be able to update the Thesaurus on MiDatabank?

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Yes, you don’t need to be a subscriber to access the Pharm-line thesaurus

How can I add a keyword which isn’t in the thesaurus?
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To do this you need to have permission to create keywords (this is set up under Administration>Mi Centres Resources>Users>Permissions. It is prudent to restrict the numbers of users who are able to add Keywords to ensure there is control over what is added.

Click New Keyword, type in keyword and click OK.

The keyword will then be added to the alphabetical list and appear as “False” as it has not been imported from Pharm-line.


Will local Keywords be deleted when the Thesaurus is updated via Pharm-line?
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No, only the keywords that originated from Pharm-line will be updated. Any others that you have added will still be there.

What about switching from BANs to INNs?
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This is a Pharm-line problem and needs to be resolved.

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