FAQs - MiDatabank

MiDatabank General FAQ

What happens if my subscription expires/ payment does not arrive before my subscription expires?
If I originally purchased a single user licence, can I change to a network licence?
How do I transfer enquiries from my old database?
What do I need to do if the network crashes?
Is there anything I need to do regarding maintenance of MiDatabank?
What telephones and headsets are other MI Centres using?
Can I use MiDatabank to record citations from journal screening at the MI centre?
How can MiDatabank be loaded onto a laptop for use by pharmacists on-call?
How can I access MiDatabank if I am on the ward?
Are there any materials available to help with training?
How can I submit a question to the MiDatabank FAQ?
How do I contact the Helpdesk?

What happens if my subscription expires/ payment does not arrive before my subscription expires?
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For a period of 30 days following the expiry date, it is possible to use MiDatank normally. Once the 30 days grace period has passed, the Enquiry Manager will revert to 'read-only' mode.


If I originally purchased a single user licence, can I change to a network licence?
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Yes. Please contact the Helpdesk for further assistance.

How do I transfer enquiries from my old database?
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Please see the instructions in the Help section of this web-site.


What do I need to do if the network crashes?
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If the network becomes unavailable it will not be possible to connect to the enquiries database, or to enter or view enquiry data. You should contact the network administrator at your Trust IT department to resolve the situation.

Is there anything I need to do regarding maintenance of MiDatabank?
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Regular back-ups of the database and the file attachments should be done by your Trust IT department. Please see the the Help section of this web-site.

What telephones and headsets are other MI Centres using?
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There are a variety of options available. Your hospital switchboard may be able to help or advise if the hospital is able to purchase this type of equipment under any special local contract/pricing arrangements.

Headsets used by MI Centres:

Headset Report 1 (pdf) - a review of the GN Netcom Wireless GN9 120 flex

Headset Report 2 (pdf) - a review of the Plantronics Supra Monaural Headset


Can I use MiDatabank to record citations from journal screening at the MI centre?

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No, MI Centres should not need to engage in this activity any longer because journals are indexed so rapidly on Embase and Medline and these databases are freely available to the NHS. Non-Embase journals such as Prescriber are available via Pharm-line.

In order to search only journals kept in one MI centre it is recommended that MI staff save a search pattern in Datastar-Dialog limited to the journals that they keep in their own MI centre. This can then be retrieved whenever a local journal search is needed.


How can MiDatabank be loaded onto a laptop for use by pharmacists on-call?
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MiDatabank can be installed onto a laptop, in the same way as it is installed on a workstation. However, the laptop should have network access, most likely by a wireless connection.

How can I access MiDatabank if I am on the ward?
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As above.

Are there any materials available to help with training?
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Materials available include:

  • the Quick Start Guide
  • the demonstration version of MiDatabank
  • these FAQs

In the future a training version of MiDatabank may also be made available.


How can I submit a question to the MiDatabank Q&A?
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Please email your suggestion to helpdesk@coacs.com

How do I contact the Helpdesk?
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For technical support please contact the CoAcS Helpdesk:
Tel: 01225 383663 (9.30 to 4.30 weekdays)
Email: helpdesk@coacs.com
Copyright 2005-2008 CoAcS Ltd
www.coacs.com