FAQs - Admin

Other Admin FAQ

If I want to make any changes as the Administrator what happens to in-progress/ archived enquiries?
Can I import Enquirer details from our Trust address book into Individuals/Organisations?
Is it OK to record patient data?
If I make any changes to an Organisation/Individual what happens to in-progress/archived enquiries?
If an Origin changes e.g. 2 PCTs merge what happens to new/archived enquiries and are old Origins still available for reports?

If I want to make any changes as the Administrator what happens to in-progress/ archived enquiries?
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Changes will not adversly affect existing enquiries. The integrity of the enquiry data is retained. This means that some changes may not be possible if they affect existing enquiries (for example you cannot delete a keyword if it has been used in an enquiry). The system will notify you if this is the case

Users who are logged onto the system will not see the changes you have made until they have logged off and back on again.


Can I import Enquirer details from our Trust address book into Individuals/Organisations?
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It is not possible to do this at the moment. However we are looking into this possibility for a future version.


Is it OK to record patient data?
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We cannot give specific advice, you will need to check with your own Trust regarding Data Protection and Freedom of Information.


If I update the details for an Organisation or Individual what happens to in-progress/archived enquiries?
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All existing enquiries retain the individual and organisation details of the enquirer that were taken at the time of the enquiry. In other words, the new details will not be reflected in existing enquiries.

You cannot remove individuals or organisations if they have been used in an archived or in-progress enquiry. Future editions of MiDatabank will allow for individuals and organisations to be disabled when they are no longer active.


If an Origin changes e.g. 2 PCTs merge what happens to new/archived enquiries and are old Origins still available for reports?
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This depends entirely on what you change and how you change it. If you over-write an Origin (eg change New Forest PCT to South Hants PCT) then all (new and archived) will have the new name. So if you want to keep the old name for the Origin as well as the new one you would need to Create a New Node and keep the old one going. However, you can inactivate an old Origin so that it will not appear in the active list but can be used for reports
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